PRIVACY NOTICE · UPDATED NOVEMBER 2, 2026
Your business information stays connected to your account.
RM Goods Inc. collects the information you provide when you register, request a quote, send a private portal message, ask the website assistant a question, approve an order, or contact us. This can include your name, business name, username, delivery details, product requests, current pricing, order notes, messages, payment status, and tracking information.
How we use it
- To research products and prepare delivered quotes.
- To manage customer accounts, messages, orders, payments, and shipments.
- To answer general questions through the RM Goods AI assistant.
- To communicate about sourcing, fulfillment, and customer support.
- To protect the portal, limit automated use, and prevent misuse.
Account product activity
Product activity is a standard customer-account feature after you affirmatively accept it during registration or the account update. Authorized RM Goods staff can see the product details you open while signed in, linked to your account with timestamps, for sourcing and support. We do not newly record every product card displayed on screen. We do not use this activity for third-party advertising. Records expire after 90 days. You can browse without an account instead; signing out stops identified product activity. Contact us to request deletion of existing history.
If you previously declined optional history, that choice is not silently changed: collection stays off until you accept the new account feature. Existing records collected under an earlier Allow choice keep their original 90-day retention. Guest visits and staff impersonation are not saved as identified customer product activity. We record the date and version of your account activity acceptance while your account remains active to maintain your preference.
AI assistant
Questions sent to Ask RM Goods AI are processed through OpenAI to produce a response. Do not include passwords, payment card information, or sensitive personal data. The assistant provides general guidance only; Roman confirms pricing, availability, shipping, and final quotes.
Payments and access
The RM Goods portal does not store card numbers. Approved order payments can use secure pages hosted by PayPal or Stripe. The selected provider processes payment details under its own privacy policy. Opening a payment link or returning to the portal does not establish that payment was received. To prepare checkout, RM Goods sends the selected provider the amount, order reference, recipient and delivery address, and where applicable the order contents. RM Goods stores the order and verified payment status. The order may be saved when a payment page is prepared even if payment is not completed. Passwords are stored as one-way hashes, and customer account histories are visible only to that customer and authorized RM Goods administrators.
Order notification emails
When you provide a contact email with an order request, we use it to notify you about replies and order updates. Our email delivery provider processes that address and the notification content. Detailed order information remains behind account sign-in. These are service messages, not marketing subscriptions. You can ask RM Goods to update your contact address or stop email notifications.
Sharing and retention
We share information only when needed to fulfill a request—for example, with a payment provider, carrier, warehouse, supplier, or freight partner—or when required by law. We retain business records for as long as reasonably needed for service, accounting, dispute resolution, and legal obligations.
Your choices
You may ask us to correct or delete information that is not required for an active order or legal record. Contact [email protected].